Tim Irving stepped in to fix something that somebody else broke, and he did a damn good job.
I left him a positive review:
I met with Tim Irving because I felt traumatized after my previous therapist ended things with me in an unprofessional manner.
Tim was never defensive and provided me with me a safe space to work through my feelings and frustrations.
When I decided to end therapy (not because of any issues with him), it was a positive and respectful experience.
I really appreciate the help and support he gave me during a difficult time.
And when Cigna reached out to me to leave feedback about my experience with Tim, I gave him another positive review:
And one more on another site:
One quick note about the Google reviews for Seasons Counseling: I noticed they have reviews from people who don’t appear to be past or current clients. I dislike when businesses have colleagues, friends, or family leave reviews when they aren’t actual customers. It’s a shady practice and makes me question why those businesses are so scared of a few clients talking about their negative experiences.
I feel that therapists shouldn’t respond publicly to client reviews, but couldn’t they potentially reach out to an unhappy client in private, preferably as soon as possible, and see if they can work things out? A client might change their negative review if they end up feeling understood and appreciated.
I don’t think Tim has anything to do with the padding of positive reviews for Seasons Counseling, and my experience there was extremely positive. It was just something I felt I should mention after my experience with Calmed Counseling being really upset about my review.
I can see how negative reviews are stressful for businesses, but they can be very helpful to customers. As far as therapy clients are concerned, I feel like we don’t have many decent options when we have a negative experience. Even when really bad things are done by a therapist and a client reports them, the therapist rarely gets any consequences. I believe there should be more accountability.
For now, I’d like to see customer reviews be left alone by therapists. As clients we are quite able to tell the difference between a helpful negative review and one that’s unhelpful.